SHIPPING & RETURNS

SHIPPING

All Severn Cooper products are handmade to order so please allow up to 21 days for your item(s) to be made. It’s possible we will need to be in contact before then if we have any specific questions about your order. Parcels will require a signature on delivery. Once we have sent it you will receive an email with a link to the tracking number.

RETURNS

If for any reason you are unsatisfied with your purchase then do get in touch within 14 days of receiving your order. Only after the returned items have been received and approved by Severn Cooper as being in their original packaging and condition will be purchase price be refunded. If approved, your refund will be processed and the credit directly applied to your original method of payment.

You will need to pay your own shipping costs for returning your item(s).

Bespoke orders cannot be returned or refunded unless they arrive defective or damaged.